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Terms and Conditions

At PicnicTables4U.com we believe in service and quality. We take great pride in our picnic tables and in our standards of customer service. If you have any questions you can call us at any time during normal office hours on Tel: 0845 450 1476

1. Welcome to our website.
1.1 We welcome you and hope you do not hesitate to make any queries, comments or requests you may have regarding these terms and conditions. If so please contact us using the contact page on this website.
1.2 By using and browsing this website, you are agreeing to comply with and be bound by the following terms and conditions of use.

2. Definitions
2.1 We are www.PicnicTables4U.com. The terms 'Picnic Tables 4U', 'us' or 'we' refers to us, the owners and operators of this website.
2.2 The term 'you' refers to the user or viewer of our website.

3. Changes
3.1 The content of the pages of this website are for your general information and use only. The contents or our website are subject to change without notice.
3.2 Picnic Tables 4U may, from time to time, alter these terms and conditions by updating this page. You should check this page each time you make a purchase to ensure that you are happy with any changes.

4. Copyrights
4.1 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, product images, layout, look, appearance and graphics, all of which are copyright and all rights are reserved.
4.2 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

5. Links to External Sites
5.1 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).

6. Our Service
6.1 All prices quoted on the website are in UK Pounds, all prices are inclusive of VAT but exclusive of delivery charges, for which a contribution is payable by you in addition to your goods.
6.2 We aim to provide you with accurate descriptions of all our products. All sizes shown are approximate. We cannot guarantee the colour of the product to be the same as colour displayed in the images on your computer monitor as the colour settings on your computer monitor may have been altered.

7. Your Order
7.1 Before paying for the items it is your responsibility to check your order, colour, sizes etc. Once you have submitted payment for the items we cannot be held responsible for the accuracy of your order.
7.2 Once your order has been received by us you will receive an order of acknowledgement, in the form of an email, confirming the details of your order.

8. Deliveries
8.1 All deliveries will be made to the address that you have specified, at the order stage. 8.2 Your order will be despatched to you as soon as possible ensuring delivery within 2-3 working days. We will make every attempt to keep to this schedule, however there may be times that this is impossible, strikes, weather conditions etc. We will however notify you of any such delays.
8.3 Most of our deliveries will require a signature, if you are not available when delivery is attempted you will be advised by the courier and another attempt at delivery will be advised. Should three attempts to deliver your item be unsuccessful, we will advise you that the order has been returned to us, and upon your instruction we may rearrange another delivery. If this were to happen you may be charged again for delivery charges. You will be advised of this at that time.

9. Cancellations
9.1 You have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order at any time before delivery of the item(s) or within 14 working days of receipt of the item(s) by following our returns process. You will be refunded the postage charge of your item(s) where the entire order is returned. However, if your item has been engraved, we may deduct the cost of replacement of the engraved and un-reusable component of the bench.

10. Returns
10.1 You must inform us of your intent to return and the reason why within 14 working days of receiving your order.
10.2 The Buyer must return the item(s) in good condition, unused and with the original packaging (including any accessories or instructions that were included).
10.3 Returns outside the timeframe set out above may be accepted at the sole discretion of Picnic Tables 4U and may be refunded as a credit to be spent online.
10.4 For larger garden furniture items Picnic Tables 4U, at our discretion, will usually arrange for a courier to pick up faulty or mis-delivered goods. For smaller items it is the customers responsibility to arrange/pay for delivery of returns. We would advise the Buyer to return unwanted items by recorded delivery or by obtaining a proof of postage from the Post Office or by any other means that shows proof of postage of the returned items. For all Freepost or normal deliveries, it is the Buyer's responsibility to ensure that the items are sufficiently insured for claim purposes. No additional charges will be covered by Picnic Tables 4U. This does not affect your statutory rights to return faulty or misdescribed goods.
10.5 Should the Buyer's chosen courier fail to deliver or lose their return parcel, it is the Buyer's responsibility to claim compensation from the courier directly. Picnic Tables 4U are not liable for any lost return parcels.

11. Refunds
11.1 Refunds will always be made by the same method you used to originally purchase your order within 10 Working Days of receiving your returned items at our warehouse. Goods will be checked at the warehouse and a refund will not be made until they have been received and checked.
11.2 Picnic Tables 4U reserves the right to refuse or to reduce a refund on any item that is incomplete, damaged, dirtied or not received in reasonable condition.
11.3 For faulty or misdelivered items we will usually refund your delivery costs from when you placed your order.

12. Applicable Law
12.1 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

13. VAT
13.1 Prices include VAT at the prevailing UK rate. If you require a VAT invoice, please contact us after the transaction and we will be able to send this once your order has shipped.

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A subsidary of LeisureBench Ltd Reg No:5273230, Charnwood House, Harcourt Way, Meridian Business Park, Leicestershire, LE19 1WP